j8999 Privacy Policy

1 Data We Collect

j8999 collects personal data only to the extent necessary to provide our platform services, comply with legal and anti-money laundering obligations, and deliver a safe, personalised experience to players in Bangladesh. The categories of personal data we collect are outlined below.

Sensitive Data: Where KYC documents contain sensitive categories of personal data (such as religion visible on a National ID card), j8999 processes that information solely for identity verification purposes and does not use it for profiling, marketing, or any other secondary purpose.

Data from Minors: j8999 does not knowingly collect personal data from any individual under the age of 18. If we become aware that data from an underage individual has been collected, that data and the associated account will be deleted immediately. For adults aged 18 and above only.

2 How We Use Your Data

j8999 processes your personal data only where a lawful basis exists for doing so. The primary lawful bases on which we rely are: performance of the contract between j8999 and the player; compliance with legal obligations; protection of legitimate interests; and, where required, your explicit consent.

• Account creation and management: Processing registration details, maintaining your account record, and enabling you to log in and use the j8999 platform.
• Identity and age verification: Conducting KYC checks to confirm you are aged 18 or above and to comply with anti-money laundering (AML) requirements, as mandated by applicable law.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels in BDT.
• Customer support: Responding to account queries, technical issues, withdrawal disputes, and responsible gaming requests submitted via live chat or email.
• Platform security and fraud prevention: Monitoring login activity, detecting unauthorised access, identifying suspicious wagering patterns, and investigating potential violations of our Terms & Conditions.
• Responsible gaming compliance: Enforcing self-exclusion requests, deposit limits, and session time limits set by players; monitoring gameplay patterns that may indicate problem gambling behaviour.
• Service improvement: Analysing aggregated, anonymised gameplay and navigation data to improve platform performance, game selection, and user experience for players across Bangladesh.
• Marketing communications: Sending promotional emails and SMS messages about bonuses, new games, cricket betting markets, and seasonal offers — only to players who have opted in to marketing communications. Players may opt out at any time.
• Legal compliance: Retaining transaction records and identity documents for the periods required by applicable financial and anti-money laundering regulations.

3 Data Sharing & Third Parties

j8999 does not sell or rent personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment processors: Transaction data (wallet numbers, amounts, timestamps) is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to process deposits and withdrawals. These providers operate under their own privacy policies and applicable Bangladeshi financial regulations.
• KYC and identity verification providers: Identity documents submitted during verification may be processed by a contracted third-party KYC verification service. Such providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the verification task.
• Game content providers: Certain game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a player session token and anonymised player ID to facilitate gameplay. These providers do not receive your full identity or financial data.
• Fraud prevention and security services: Technical data (IP address, device fingerprint, session anomalies) may be shared with fraud detection service providers to protect the integrity of the j8999 platform and the safety of all players.
• Legal and regulatory disclosure: j8999 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, legal process, or to protect against imminent harm. We will notify affected players of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of j8999's business operations, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer with a minimum of 30 days' notice via their registered email address.

All third-party service providers engaged by j8999 are subject to contractual data processing agreements that require them to maintain appropriate technical and organisational security measures, to process data only for the specified purpose, and to comply with all applicable data protection obligations.

4 Cookies & Tracking

The j8999 platform uses cookies and similar tracking technologies to maintain session state, enhance security, and understand how players navigate the site. Below is a summary of the cookie categories in use.

• Essential cookies: Required for the platform to function. They maintain your login session, remember your responsible gaming settings, and ensure secure page transitions. These cookies cannot be disabled without impairing the platform's core functionality.
• Security cookies: Used to detect and prevent fraudulent activity, including cross-site request forgery (CSRF) tokens and device fingerprinting tokens that help j8999 identify authorised sessions.
• Analytics cookies: Aggregated, anonymised data on page visits, navigation paths, session durations, and feature usage is collected to help j8999 identify areas for improvement. Individual players cannot be identified from this data.
• Preference cookies: Store non-sensitive display preferences such as game category filters and notification settings across sessions, so you do not need to reconfigure these on each visit.

j8999 does not use third-party advertising or retargeting cookies. We do not share browsing behaviour data with advertising networks or social media platforms.

Managing Cookies: Most browsers allow you to view, block, or delete cookies through the browser settings menu. Please note that disabling essential cookies will prevent you from logging in to your j8999 account and will impair platform functionality. Analytics and preference cookies can be disabled without affecting core functionality.

5 Data Security Measures

The following technical and organisational security measures are in place to protect personal data held by j8999:

• SSL/TLS encryption: All communication between player devices and j8999 servers is encrypted using a minimum of TLS 1.2, preventing interception of data in transit.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm with per-user salting, so that even in the event of a data breach, passwords cannot be recovered.
• Access controls: Access to player data within j8999's internal systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication for administrative accounts.
• Regular security audits: j8999 conducts periodic security reviews and vulnerability assessments of its platform infrastructure and codebase to identify and remediate security weaknesses proactively.
• Intrusion detection: Automated monitoring systems are in place to detect unusual access patterns, brute-force login attempts, and other indicators of compromise in real time.
• KYC document security: Identity documents submitted for KYC verification are stored in an encrypted, access-controlled document store separate from the main player database, with a defined retention period after which they are securely deleted.

Data Breach Response: In the event of a personal data breach that poses a risk to affected players, j8999 will notify affected players via their registered email address as soon as practicable and will take immediate steps to contain the breach and mitigate any harm. Players are encouraged to contact support immediately if they suspect their account has been compromised.

Player Responsibility: You play an important role in keeping your account secure. Use a strong, unique password for your j8999 account. Do not share your login credentials. Log out of your account on shared or public devices. Contact j8999 support immediately if you notice any unauthorised activity on your account.

6 Data Retention

j8999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, financial, or anti-money laundering obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or fraud inquiry, retention will be extended only for the duration of that matter and data will be restricted from routine operational use during that period.

7 Your Privacy Rights

As a j8999 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. All requests will be acknowledged within 5 business days (BST) and fulfilled within 14 business days, unless the complexity of the request requires a reasonable extension.

Please note that certain rights may be limited where j8999 is required to retain or process data to comply with a legal obligation — for example, AML transaction records cannot be deleted before the mandatory retention period expires, even upon a valid erasure request. In such cases, j8999 will inform you of the specific reason for the limitation.

8 Policy Updates & Contact

j8999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via their registered email address with a minimum of 7 days' notice before the revised policy takes effect. The most current version of this policy is always available at https://j8999.app/privacy-policy.

Minor updates — such as correcting typographical errors, clarifying existing practices without changing their substance, or updating contact details — may be made without advance notice, though the effective date at the top of the policy will always reflect the date of the most recent revision.

Your continued use of the j8999 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and may request account closure by contacting the support team.

Privacy Enquiries & Complaints: If you have any question, concern, or complaint regarding the way j8999 handles your personal data, please contact our support team in the first instance via live chat (available 24/7, Bangladesh Standard Time UTC+6). Our support team will aim to resolve all privacy-related queries within 10 business days. If your concern is not resolved to your satisfaction, you may escalate the matter in writing to [email protected] with the subject line "Privacy Complaint".